Shipping & Returns

Shipping, Returns, Warranty & Refund Policy – Bash’s Music
Shipping & Returns

Shipping, Returns, Warranty & Refund Policy

We’re a local Melbourne music store. Here’s how we handle things — clearly and simply. 🎸

Shipping 🚚

We deliver Australia-wide using trusted couriers. Some items have restrictions based on size or weight, and approximate delivery costs are shown at checkout — these may vary depending on your location and the item.

Please provide a complete street address when ordering. We’re not responsible for delays caused by incorrect or incomplete delivery details.

Brand official list (warranty & support)

Change of Mind 🎯

We do not accept change-of-mind returns or exchanges. Please choose carefully — ask us anything before you buy, we’re happy to help.

In rare cases and entirely at our discretion, we may consider an exchange within 2 days of purchase. To be eligible, the item must be completely unopened and still in its original manufacturer packaging, accompanied by proof of purchase, and in the exact condition it was sold.

20% restocking fee applies. Any discretionary exchange approved under this policy will incur a restocking fee of 20% of the product’s purchase price. This covers handling, re-inspection, and re-stocking costs, and will be deducted from any store credit or applied at the time of exchange.
Right: product in its original manufacturer packaging. Left: same product placed in an unbranded box.
Original packaging is required For any discretionary exchange to be considered, items must be in their original manufacturer packaging (Right). Items returned in a generic or substitute box (Left) will not be accepted under any circumstances.

Faulty or Misdescribed Items ⚖️

If something arrives faulty, damaged, or significantly not as described, get in touch and we’ll assess it. Let us know what the issue is and send photos where possible. We may ask you to return the item for inspection, after which we’ll determine the appropriate remedy — whether that’s a repair, replacement, or refund — based on the nature of the fault.

Just give us a heads up before sending anything back. Getting in touch first means we can guide you through the process and make sure everything goes smoothly.

We require proof of purchase for all return requests — a receipt, order confirmation, or bank statement is fine.

Warranty 🎧

All new products come with a manufacturer’s warranty. Periods vary by brand — see the full list here. We’ll help you through any warranty claim.

It’s worth checking the manual first. Most items we see for warranty turn out to be a quick setup fix rather than a fault — so it could save you a trip. If an item is assessed and no fault is found, an inspection fee may apply.

Warranty does not cover damage from misuse, accidents, neglect, or failure to follow instructions. See the example below.

Right: clean guitar in original condition. Left: guitar showing visible damage and signs of misuse.
Misuse vs. acceptable condition Items showing physical damage, wear, or signs of misuse (Left) are not eligible for any discretionary exchange or returns. Items must be in the condition shown on the Right to be assessed. (Normal wear and tear is covered under warranty, unless there are signs of misuse or product damage.)

How to Make a Claim 📋

Start by contacting us with your name, order number, product details, and a description of the issue — photos of the fault or damage help speed things up. Wait for our Return Authorisation before sending anything back; we’ll confirm the outcome and next steps after inspecting the item. When returning, pack carefully and use a tracked service.

A quick tip on sending items back: Pack carefully and use a tracked, insured service — this keeps your return safe in transit. We’re not able to take responsibility for items lost or damaged on the way back to us.

Approved refunds are processed within 7 business days via your original payment method.

📞 Call or visit: Find our details here
📧 Contact form: bashsmusic.com.au/contact-us

Website Information & Pricing

Prices, stock levels, and product details can change quickly. We do our best to keep everything accurate, but if something looks off, check with us before purchasing.

Product images are for illustration only — actual products may vary. Pricing and availability are subject to change without notice, and listed products are not always in stock.

Bash’s Music is not responsible for errors in descriptions, pricing, or images on this website. If there’s a genuine discrepancy between what was described and what you received, contact us and we’ll assess it fairly. We comply with all applicable Australian and Victorian refund laws.

Questions? Get in Touch 🎶
Scroll to Top