Privacy Notice

We’re committed to preserving the privacy of all visitors to our websites and stores. Please read this notice to understand how we collect, use, and protect the information you share with us.

By registering or placing an order on either website, you consent to the collection, use, and transfer of your information under the terms of this policy.

Information We Collect 📋

When you visit, register, or order through our websites, we may ask for certain details including your name, contact information, and payment card details. We may also collect information about how you use our websites, as well as content from messages you post or emails and letters you send to us. To maintain customer service standards and assist with staff training, we may also record and monitor incoming calls.

How We Use Your Information 🎯

Your information allows us to give you access to our websites, fulfil the goods or services you’ve ordered, process payments, and get in touch with you when needed about your orders. We also use and analyse the information we collect to help us administer, support, and improve our business.

From time to time we may use your details to ask for your views on our services, or to let you know about important changes or developments. Where you’ve given us consent, we may also contact you by email about other products and services we offer that might interest you. If you’d prefer not to hear from us in that way, just let us know and we’ll update your preferences.

Sharing Your Information 🔒

Your information may be accessed by or shared with trusted third parties who work on our behalf — for example, to process orders, handle deliveries, process payments, or provide support services. We may also share aggregated, non-identifiable data about website usage with third parties, but this will never include anything that could identify you personally.

If our business enters into a joint venture, sale, or merger with another entity, your information may be disclosed to the new business partners or owners as part of that process. While some countries have different data protection standards, we always take steps to ensure your information is handled in line with this policy. We will not share, sell, or distribute your information to anyone else without your consent, unless required to do so by law.

Cookies 🍪

Cookies are small pieces of information that may be stored on your device when you visit our websites. Unless you’ve indicated otherwise, our system will issue cookies when you log in — these make it easier to use the site on future visits and allow us to monitor traffic and personalise content for you.

Security & Data Retention 🛡️

We take appropriate security measures to protect your information from unauthorised access, unlawful processing, and accidental loss or damage. Your information will be retained for a reasonable period, or for as long as required by law.

Accessing & Updating Your Information ✏️

You’re entitled to see the information we hold about you, and you can ask us to make any changes needed to keep it accurate and up to date. Just get in touch and we’ll take care of it.

Changes to This Policy 🔄

Any updates to this privacy policy will be posted to our websites. Where appropriate, we’ll also notify you by email.

Contact Us 📍

All comments, questions, and requests relating to your information are welcome — please reach out to us directly.